kud9's Privacy Policy

1What Information We Collect

To register accounts and provide services on kud9, we may collect the following types of information:

1.1 Information You Provide Directly

• Full name, date of birth, and national identity card number (for age verification)
• Email address and mobile number
• Residential address
• Payment-related information (bKash, Nagad, Rocket or bank account number — partial details only; full numbers are not stored)
• Your password and security question answers

1.2 Information Collected Automatically

• IP address and device identification information
• Browser type, operating system, and language settings
• Date, time, and session duration of website visits
• Information about which pages you viewed and which links you clicked
• Information collected through cookies and similar tracking technologies

1.3 Information Received from Third Parties

• Transaction confirmation information from payment processing partners (bKash, Nagad, Rocket)
• Information received from identity verification services

2Purpose of Collecting Information

kud9 uses your information only for the legitimate purposes listed below:

2.1 Account Management and Identity Verification

Information is needed to create, maintain, and secure your account. Through age verification, we ensure that only those aged 21 or above can use kud9.

2.2 Service Delivery and Payment Processing

Your information is used to complete deposits and withdrawals, award bonuses, and manage gaming activity.

2.3 Customer Support

Information is used to resolve your questions or complaints and to provide assistance through live chat.

2.4 Security and Fraud Prevention

Your information is analyzed to detect suspicious transactions, prevent account hacking, and protect you from any fraudulent activity.

2.5 Ensuring Responsible Gaming

By monitoring your gaming behavior, we are able to identify addiction risks and provide necessary support.

2.6 Marketing and Communications

Subject to your consent, we may send you emails or messages about new offers, promotions, and updates. You can opt out of these communications at any time.

3Data Storage and Security

3.1 Retention Period

We retain your information for as long as your account is active and for as long as necessary afterward to meet legal obligations. Financial transaction records are generally kept for five (5) years.

3.2 Security Measures

kud9 uses the following technologies and methods to protect your information:

• SSL/TLS encryption — all data between the website and server is encrypted
• Password hashing — your password is never stored in plain text
• Two-Factor Authentication support
• Regular security audits and vulnerability testing
• Restricted access — only authorized staff can access specific information

4Cookies Policy

4.1 What Cookies Are and Why We Use Them

Cookies are small data files stored in your browser. kud9 uses cookies for the following purposes:

4.2 Types of Cookies

• Essential cookies: To maintain login sessions and run the website's basic functions. Disabling these will prevent the site from working properly.
• Analytical cookies: To understand which pages users spend more time on and how they browse the website.
• Preference cookies: To remember your language or display settings.

4.3 Cookie Controls

You can delete or block cookies from your browser settings at any time. However, please note that disabling essential cookies will prevent you from using kud9's services properly.

5Sharing Information with Third Parties

kud9 does not sell your personal information to third parties for commercial purposes. However, information may be shared in limited circumstances as follows:

• Payment service providers: Limited information is shared with bKash, Nagad, Rocket, and banks to process your transactions.
• Technology partners: With technology service providers needed to operate our platform — under strict confidentiality agreements.
• Legal obligations: Information may be disclosed to comply with a court order or a valid government directive.
• Fraud prevention: Relevant information may be provided to authorities as part of a legal process.

Your information will not be disclosed in any circumstances other than those listed above.

6Your Rights

As a kud9 user, you have the following rights:

6.1 Right to Access Information

You can contact us at any time to find out what information we hold about you. We will try to respond within 30 business days.

6.2 Right to Correct Information

If any information stored in your account is incorrect, you can request that it be corrected. Corrections will be made after identity verification.

6.3 Right to Delete Information

If you request account closure, we will delete information beyond applicable legal obligations. However, information related to financial records may be retained for a specified period due to legal requirements.

6.4 Right to Opt Out of Marketing Communications

You can stop receiving promotional emails or messages at any time. Essential service messages (such as transaction confirmations) cannot be turned off.

6.5 Right to Lodge a Complaint

If you have any privacy-related complaints, please let us know by email. We will try to resolve the matter as quickly as possible.

7Privacy Protection for Minors

kud9 strictly ensures that no person under the age of 21 can use our platform. Age verification is in place at the time of registration. If it becomes known that information about a minor has been collected, we will immediately close that account and delete the information.

8International Transfer of Information

Your information may be processed or stored on servers outside Bangladesh. In such cases, we ensure that adequate data protection measures are in place in that country or organization and that your information is handled in accordance with this privacy policy.

9Policy Changes and Updates

kud9 reserves the right to change this privacy policy when necessary. If any significant changes are made:

• The "Last Updated" date at the top of this page will be changed
• Registered users may be notified by email
• A notice may be displayed on the website

Continuing to use kud9 after any changes means you have accepted the new policy. We therefore recommend reviewing this page regularly.

10Responsible Gaming and Data Protection

At kud9, we believe that safe and responsible gaming is reflected not only in financial protection but also in the protection of personal information. Our Responsible Gaming policy helps you maintain healthy gaming habits. Visit that page to learn more about setting spending limits, self-exclusion, or cooling-off periods.